If you took your SD card out in step 2, when the device is up and running again, reinstert the SD card. Then press the "Power" button to hard reset the phone.ĩ. On the following screen, repeatedly press the "Volume Down" button until the "Yes - delete all user data" option is what is selected.Ĩ. Once you have selected the "wipe data/factory reset", press the "Power" button to select that option.ħ. Next use "Volume Down" button to get to the "wipe data/factory reset" option When in recovery mode the "Volume Up" and "Volume Down" buttons are how to can navigate and highlight what option you need.Ħ. Once you can see the logo, release the buttons and allow the device to enter the "System Recovery Mode".ĥ. Press the "Power" and the "Volume Up" buttons, together, until you see the start-up logo on the screen.Ĥ. Remove your SD card, if there is one in the device.ģ. Make sure that the phone is actually powered off.Ģ. NOTE: Doing this will clear 'all' the data on your phone, so it is suggested you not choose this option unless you have to, or aren't worried about losing anything on the phone.īe sure you back up any data you want to keep, to a computer or cloud account, before doing the reset.ġ. I know of no other options in such a case. Any help would be awesome.įrom what you are telling me the phone is going to need a "Hard Reset" which will sadly wipe all the data on it, or it is gone and needs replacing. I have not found help in my family, so I went to the internet and didn't find no help. It's exactly to blues, a dark blue and a light blue, one comes after another. I hold the power button and the light turns blue again, and it's still pulsing. After some time of charging the light becomes green, and I really thought it was fixed, but I was wrong. Then I charge the phone and instead of blue pulsing light there was the normal red light that you get when your charging your phone and it is on a low battery percentage. So I leave the phone like that for some time, and the pulsing blue light stops. I remember remembering that the phone fell that day but I am not sure. I clicked on the home button to see if the digital buttons on the right and left of the home button would light up but they didn't. I click on the power button and the phone does not turn on (just a black screen). So I was in school, and pulled my phone out to check the time, and I see this pulsing blue light on the first sensor in the left side of the phone. I have a samsung galaxy s6, I have dropped it lots of times, the screen is very cracked.
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